The "Reporting Module" allows you to view the summary and breakdown details of the broadcasted message. It consists of "Reporting Logs" and "Low Credit Alerts".

Fig 2-1

The "Reporting Logs" allows you to search for a report summary of broadcasted messages. It consists of various search functions as shown in Figure 2.1-1.

Fig 2.1-1

2.1.1 Service Channel

MES GUI currently supports sending of SMS and MMS. You can choose either one of the options to send your Bulk Messages. The usage of SMS or MMS in the Service Channel is based on your package agreement with Macrokiosk.

2.1.2 Report Types

There are three report types available which are "Transaction Log", "Rejected Log", and "Network Query Log".

2.1.2.1  Transaction Log

Transaction Log is to display the report summary within a specific time frame. A "Transaction Log" is available for both SMS and MMS.

SMS

                  Fig 2.1.2.1-1

MMS

Fig 2.1.2.1-3

A Transaction Log provides:

• The summary and details of messages that have been sent to the Telco/SMSC.
• All broadcasted messages, with or without a Message Title will be displayed.

2.1.2.1.1           View Details

The "View Details" button in the Report Summary is to view the report details (as shown in Fig 2.1.2.1.1-1 & 2.1.2.1.1-2).

SMS

Fig 2.1.2.1.1-1

Resend

If you want to resend the message, tick the checkbox of the appropriate MSISDN and click "Resend".

Check MSISDN Status

This function is to check if the mobile number is still active/inacative/temporariliy inactive mode. Refer to Section 2.1.2.3 Network Query Log on how to operate the "Check MSISDN status". Note that only successful results will be logged into the "Network Query Log". Failed results will be logged into "Rejected Log".

View Summary

This function takes you to the summarized version of the reporting log.

Search Again

This function lets you perform another search.

MMS

Fig 2.1.2.1.1-2

View File

When the "View File" button in the "Message Content" is clicked, the user will be able to view the MMS image that was inserted in the message.

Export

This button enables the details to be exported to your local hard disk as a compressed / zipped file in Microsoft Excel (.xls) format.

1. Select "Summary Report" or "Details Report" from the drop down list.

2. Click "Export" to export the Summary / Details.

3. Save the file into your local hard disk.

2.1.2.2  Rejected Log

Rejected Log consists of Invalid Broadcast Time, Opt-Out, Blacklist, NQ-Address Book, NQ-MT Broadcast, NQ-Reporting. Please refer to table 2.1.2.2-1 for more details.

Table 2.1.2.2-1

Fig 2.1.2.2-1

Note: You can refer to the "Rejected Reason" column to identify the reason the MSISDN was rejected.

2.1.2.3  Network Query Log

The Network Query Log is to validate the list of mobile numbers before making a business decision, such as blasting messages to mobile subscribers, or performing "targeted promotions" to individuals in specific locations, based on the roaming network displayed. This is only applicable for SMS.

1. In the SMS Transaction Log, when you click on "View Details" you will be able to perform a network query search on mobile numbers by clicking on "Check MSISDN status". Refer to Fig 2.1.2.3-1.

Fig 2.1.2.3-1

2. When the "Check MSISDN Status" has been clicked, a system prompt message requesting a confirmation will be displayed. When you click "Yes", Fig 2.1.2.3-2 will be displayed.

Fig 2.1.2.3-2

3. Click on the "Reporting Logs" link. Then from the "Report Types" drop down box, select "Network Query Log".

Fig 2.1.2.3-3

4. Select the module of the Network Query Log that you intend to see from the "Network Query Types".

5. Then select the "Date Range" and the "MSISDN Status" that you intend to see. Then click "Submit". You will be displayed with a "Report Summary" as shown in Fig 2.1.2.3-4 below.

Fig 2.1.2.3-4

6. Then click "View Details". You will be able to view the details of the MSISDN that you ticked just now. Refer to Fig 2.1.2.3-5. In order to understand the columns displayed here refer to Table 2.1.2.3-1 and Table 2.1.2.3-2. Note that only successful results will be logged in the Network Query Log. Failed results will be logged in the "Rejected Log".

Fig 2.1.2.3-5

Table 2.1.2.3-1

Description of MSISDN Status:

Table 2.1.2.3-2

Based on the MSISDN status, you can choose to either retain or delete the mobile number if it returns a consecutive "Inactive" status for many months. You can check on the check box of the relevant mobile number and click the "Delete MSISDN" button (Fig 2.1.2.3-5).Please note that when the "Delete MSISDN" button is clicked, the number will be permanently deleted from the Address Book.

Note:

1. This is an additional feature that requires subcription.
2. Network Query results may not be 100% accurate as it is Telco dependant & may vary from one country to another.

2.1.3 Report Period

A report period allows you to search for a series of transactions within the specific duration.

Fig 2.1.3-1

1. Enter the Report Period (Start and End dates) to search for report summary.

2. The report period is applicable only for searches within the same month.

2.1.4 Delivery Status / Delivery Notifications (DN)

DN or Delivery Notification refers to the status of the message sent to the mobile recipient. DN Help provides a full description of the abbreviation. For example, PROCESSING indicates that the message is still being processed in MK gateway and has not been delivered. (Please refer to Table 2.1.4-1 or "DN Status Description" for more details).

Fig 2.1.4-1

1. Select the Delivery Status you intend to view from the drop down list.

Table 2.1.4-1

Fig 2.1.4-2

DN Status Description:

PROCESSING

ACCEPTED

UNDELIVERED

2.1.5 Advance Search

Fig 2.1.5-1

• Select "Group Name" from the drop down list or enter the "Mobile No".
• Select "Message Title" from the drop down list or "Enter a Title".
• By default, if no selection is made in the "Message Title" field, all transactions with or without the Message Title will be displayed on the page.
• Click "Submit" to make a quick search, or click "Reset" to clear the input/setting on the current page.

 Fig 2.2-1

1. "Low Credit Alert" allows you to define the limit of when you should receive an alert to top up your credit. This is only applicable for prepaid users.
2. A credit top up reminder can be sent to a maximum of 3 different mobile numbers.
3. Every day, the system performs checking for credit limit threshold at 9am (GMT +8). 
4. Once the credit limit threshold is reached, one SMS alert will be triggered per day. The SMS is sent to the mobile numbers once a day for a maximum of 3 consecutive days.
5. If you have topped up your credit within 3 days, the SMS alert will no longer be triggered. This function remains enabled for the next cycle.
6. If you do not top up by the end of the third day, the function will be disabled automatically. The checking and sending of SMS/MMS alerts will not be performed after the feature is disabled.

Note: Alert triggers will always be sent out using SMS and deducted from the user’s SMS credit wallet. In the absence of SMS credit wallet, MMS will be used and MMS credits will be deducted accordingly.

1. Select your desired balance credit alert.

2. Enter a recipient's mobile numbers in "Send Alert to". SMS/MMS/Network Query's Credit Top-up Alert will be sent out to these mobile numbers.

3. A maximum of 3 mobile numbers are allowed.

4. Each mobile number is separated by ‘,’.

5. Click "Submit" to confirm the setting, or click "Reset" to clear the input/setting on the current page.