"Bulk Message Module" is a mandatory module of the MES GUI system. This module is applicable for both SMS and MMS.

Fig 3.0-1

An "Address Book" is to manage individual or group mobile subscriber's contact information. It allows you to import external contacts into the address book.

 

3.1.1 Add Group

A new group can be created based on similar characteristics such as demographic identities, employer or even work location. Messages can be sent to this pre-defined group immediately without the hassle of choosing the contacts one by one.

Fig 3.1.1-1

1. Enter a "Group Name".

• "Group Name" is a mandatory field.
• Only Roman and Unicode characters are allowed.
• Space, Underscore "_" and dash "-" are allowed.
• Maximum length: 20 characters.
• Group Name MUST be unique.

2. Enter a "Description" that best describes the Group Name.

• Only Roman and Unicode characters are allowed.
• Maximum length: 50 alphanumeric characters inclusive space.

3. Select the respective Contacts from the Address Book.

• Click "Add" to add the selected contacts.
• To select multiple-selection at one time, hold the CTRL key, and select multiple contacts with the cursor.
• Click "Submit" to confirm the setting, or click "Reset" to clear the input/setting on the current page.

.

3.1.2 Group Listing

"Group Listing" allows you to view the lists of groups which you have created. You also have the option to edit each group’s list.

Fig 3.1.2-1

View Contact

• Click on "View Contact" to display the complete contact details that have been stored in the contact address book.

Search

• Enter the first alphabet of the group name to run a quick search on the respective record. You will be prompted to the first record that begins with that alphabet.
  • Partial and full term search options are available.
  • Accepted input: Roman and Unicode characters.

Check MSISDN Status

• This is an optional function. You can use this to check if the mobile number is active/inactive/roaming etc. By ticking this button for a particular mobile number, a few functions such as porting status, roaming country and roaming network are displayed.

Refer to Table 2.1.2.3-1 in Reporting Log module for the definition of each function.

• Tick in the checkbox of the selected record/records.
• Then click "Check MSISDN Status". Refer to Section 2.1.2.3 Network Query Log to check how to operate the "Check MSISDN Status". Note that only successful results will be logged in the "Network Query Log". Failed results will be logged in the "Rejected Log".
• Credits will be deducted for every mobile number.

Edit

Add/remove contacts or even modify your Group Name and Group Description

1. Select the check box of the respective record/records.
2. Click ‘Edit’.
3. Modify the "Group Name" & "Description" or add/remove contacts from the ‘Contact Selection’ Box.
4. Click "Update" to confirm the setting, or click "Back" to cancel the action and return to previous page.

Export

This feature allows you to export either the entire contact list information of the group or only selected mobile numbers.

1. Click "View Contact" to view group contact details, and decide whether to export all or some of the contact details.
2. Select "Export All Contact Group" to export the entire group contacts from the database, or select "Export Selected Contact" to export the selected group contacts from the database.
3. If you only want to export selected mobile numbers, please check the selected numbers. Then select "Export Selected Numbers" and click "Export".
4. Finally "Save" the information to your hard drive.

Delete

You are allowed to delete groups and contacts.

1. Select the check box of the respective groups.
2. Click “Delete”.
   • A "Delete Contact" confirmation box is displayed.
3. Click YES to remove the selected group's contact record, entirely from all available groups and address book OR
   • Click NO to remove the contact record from selected groups, but remain available in other groups or and address book OR
   • Click Cancel to cancel the action.

Send SMS

1. Click "Send SMS" to send message to selected contacts from the list.
   • A maximum of 30 contacts are recommended for multiple contacts selection.
2. Fill in the respective fields.
   • From
   • To
   • Scheduler
   • Message
3. Click "Submit" to confirm the setting, or click “Reset” to clear the input/setting on the current page.

3.1.3 Add Contact

• “Add Contact” allows you to perform 2 functions. The 1st is to add a new contact into the Contact List and the 2nd is the option to add this contact into an existing group. The 1st function is done in Section A, while the 2nd function is done in Section B.

• You can opt to add a new contact without listing this contact into any group.

• If you want to add this new contact into a group at a later time, you can go to "Contact Listing" and select "Edit" (refer to Fig 3.1.4-1).

Fig 3.1.3-1

1. Enter the "Name".

   • This is an optional field.
   • Accepted input: Roman and Unicode characters.
2. Select the country. The respective country code will be populated automatically on the Mobile no. field with response to the selection.
3. Enter the Mobile Number. The country code is required.

   • This is a mandatory field.
   • Special symbols such as “*”, “-“, “+” and blank space are not allowed.
4. Tick the "Check MSISDN Status" checkbox if you want to know, the mobile number status e.g. active/inactive/temporarily inactive etc. Credits will be deducted for every mobile number. Refer to Section 2.1.2.3 Network Query Log to check how to operate the "Check MSISDN Status".  Note that only successful results will be logged in the Network Query Log. Failed results will be logged in the "Rejected Log".
5. Select a group to which the Contact belongs to, if there is any.

   • To do multiple-selection, hold the CTRL key to select multiple contacts at one time.
   • Enter the first alphabet of the group name to run a quick search on the respective record. You will be prompted to the first record that begins with that alphabet.
6. Click "Submit" to confirm the setting, or click “Reset” to clear the input/setting on the current page.

.

3.1.4 Contact Listing

"Contact Listing" displays the contact records that have been saved.

Fig 3.1.4-1

Search

• Enter the first alphabet of the group name to run a quick search on the respective record. You will be prompted to the first record that begins with that alphabet.
  • Partial and full term search options are available.
  • Accepted input: Roman and Unicode characters.

Edit

1. Select the check box of the respective record or records.
2. Click "Edit".
   • An "Edit Contact" screen is displayed.
3. Edit the following fields:
   • Group Name
   • Country (respective country code will be populated automatically on the Mobile No. field with response to the selection)
   • Mobile No
4. Assign or remove contact to/from the group/groups.
5. Click "Update" to confirm the setting, or click “Reset” to clear the input/setting on the current page.

Export

• Click "Export All Contact" to export the entire group contact records in the database, or click "Export Selected Contact" to export the selected group contact records in the database.

Send SMS

1. Click "Send SMS" to send SMS to selected contacts from the list.
   • A maximum of 30 contacts are recommended for multiple contacts selection.
2. Fill in the respective fields.
3. Click "Submit" to confirm the setting, or click “Reset” to clear the input/setting on the current page.

Check MSISDN Status

1. This function is to check if the mobile number is in active/inactive/temporarily inactive mode. Tick the checkbox of the respective mobile number. Then click "Check MSISDN Status". Fig 3.1.4-2 will be displayed. Click "Yes".

Fig 3.1.4-2

2. A system promt message will be displayed as below:

Fig 3.1.4-3

3. Refresh the page and check the records in "Network Query Log" after a few minutes. Only successful results will be logged into the "Network Query Log". Failed results will be logged into the "Rejected Log".

Delete

You are allowed to delete contacts.

1. Select the check box of the respective contacts.
2. Click “Delete”.
   • A "Delete Contact" confirmation box is displayed.
3. Click "YES" to delete or "NO" to cancel the  action.

3.1.5 Import Contact

• You are allowed to import external address books up to a maximum file size of 2MB. Should you wish to upgrade to 6MB file size, please consult your Global Business Consultant.
• Imported contact record can be either added to a new group, or appended into the existing groups. The file name will be used as a new group name.

Fig 3.1.5-1

1. Click "Browse" to locate the file.

   • File must be in .txt format, refer to Appendix "Convert Excel (.csv) to Text (.txt) File".
   • The content of the imported file should be in the following format:
     • Name<tab>Mobile number
     • Mike<tab>60121234567

   • • OR

     • Mobile Number
     • 60121234567
   • Do not enter any symbol for names.
   • System allows upload of Unicode file naming into the Address Book in the Bulk Message Module.
   • By default, file name will be saved as the Group Name automatically.
   • Recommended file size: 100,000 records or up to 2 MB (for 6MB,please consult your Global Business Consultant).
2. Tick the "Check MSISDN status" if you want to check the status of the mobile number such as active/inactive etc. Please note that credits will be deducted for every mobile number. Refer to Section 2.1.2.3 Network Query Log to check how to operate the "Check MSISDN Status". Note that only successful results will be logged in the "Network Query Log". Failed results will be logged in the "Rejected Log".
3. Select the file that you want to append the contacts to. If you do not want to append the contacts to any existing files, you can immediately click "Submit". The message prompt called "File Uploaded Successfully" will be displayed. Click "OK" and you will be directed to the "File Upload Status".
4. If you want the file to be appended to the existing files, select the file that you would like to append it too.
5. Next click "Submit" to add the contacts.A message "Do you want to create a new group at the same time" is displayed.

   1. Click "Yes" to create a new group.
   2. Click "No" to add imported contacts into the selected group only. 

   • A Confirmation Message “File uploaded successfully" will be displayed once the file is uploaded.
6. Click "File Upload Status" to view the file upload status.

.

3.1.6 File Upload Status

"File upload Status" displays the upload status of each imported file.

Fig 3.1.6-1

Upload On

• This indicates the date and time of file upload.

Completion On

• This indicates the date and time the file upload was completed.

Upload Status

• This indicates the upload status of each imported file. Refer to Fig 3.1.6-2 for description on the statuses.

Fig 3.1.6-2

Successful Upload

• This indicates that the file has been uploaded successfully.

Failed Upload

• This indicates that the file did not upload successfully. You can re-upload and append the file into an existing group.

Notes:

• The system removes any duplicate mobile numbers from the imported file automatically. The removed record(s) will not be reflected in the failed log text file.
• Records in the "File Upload Status" will only be available for ONE month from the date of creation.
• If the latest status is not displayed on the page, click refresh to reload the web page.
• Please refer to the MES upload file validation formats as below:

.

Case 1: Length of mobile number should not be less than 1 digit

Case 2: Maximum length of mobile number should not exceed 19 digits per mobile number

Case 3: If the contacts are saved as .txt file format, <Tab> must be used instead or space bar to differentiate between mobile numbers.

e.g. (wrong) Samantha<space> 60123456789
e.g. (correct) Samantha<tab>60123456789

Limitation:

(1) The system reads the first parameter as name and the second parameter as mobile number. So if you input both parameters as mobile numbers, the first mobile number will be read as 'contact name'.

e.g. 1st parameter: 60165544337<tab> 2nd parameter: 60162287654

(Explanation: Since the 1st parameter: 60165544337 is a number, it will be read as contact name, only the 2nd parameter: 60162287654 will be read as mobile number).

NQ Status

Status	Description
Processing	Refers to the system that is still processing the request. Please refresh the page after a few minutes.
Fail	This means that Network Query failed to be performed on that file.
Complete	This means that the Network Query checking has been completed for that file.

Successful NQ

Refers to the number of MSISDN that has been queried.

Failed NQ

Refers to the number of MSISDN that failed to be queried.

• A "Message Template" allows you to compose a template for messages to be sent frequently.
• The pre-composed template can be stored for future reference and retrieval.
• Message template supports Normal and Personalized messages.
• For Malaysia, network operators will append a price indication of RM0.00<space> automatically at the beginning of each message. This price indication is a mandatory requirement and will consume a total of 7 characters from each message sent.

Related Link:

Refer to Appendix "Variation - Malaysia" for references on credit deduction with auto price code appended.

3.2.1 Create Template

You can create a pre-defined Message Template and content for common usage. There are 2 categories of message templates - "Normal" & "Personalized". The created message can be delivered either in SMS or in MMS.

Creating Normal Message Template

SMS

Fig 3.2.1-1

1. Select "SMS" from the 'Service Channel' field. This is a mandatory field. Fig 3.2.1-1 will be displayed.
2. Select "Normal" from the Template Type field.
3. Enter the Template Title.

   • This is a mandatory field
   • Maximum length allowed: 30 alphanumeric characters inclusive space.
   • Accepted input: Roman and Unicode characters.
   • Make sure the template title is unique.
4. Select the language to be used to compose a message.

   • Roman characters: Bahasa Melayu / English, etc.
   • Unicode characters: Arabic / Simplified Chinese / Traditional Chinese / Japanese / Korean / Gujarat / Thai / Vietnamese, etc.
   • Users are allowed to compose messages up to the following characters stated below:
   • Roman: 1071
   • Unicode: 380

   Note:  For Malaysian numbers, the total characters allowed for concatenation is 1064 for Roman, while for Unicode is 328 characters. This is after the compulsory deduction of Price Indication and UDH characters. Note: There is No UDH deduction for U Mobile. Only price indication is supported. (Refer to the Table 10.4.4-1).UDH refers to User Data Header. UDH's function is to join messages more than 160 characters long. User Data Header contains information on the message type, the length of a message, concatenation and more.
5. In the Notes section, you can click on "Click here" to check the maximum number of characters allowed per country.
6. Click "Submit" to save the message template,or click “Reset” to clear the input/setting on the current page.

MMS

Fig 3.2.1-2

1. Select 'MMS' from the 'Service Channel' field. Fig 3.2.1-2 will be displayed.
2. Select ‘Normal’ from the Template Type field.
3. Enter the Template Title.

   • This is a mandatory field
   • Maximum length allowed: 30 alphanumeric characters inclusive space.
   • Accepted input: Roman and Unicode characters.
   • Make sure the template title is unique.
4. Select language to be used to compose a message.

   • Roman characters: Bahasa Melayu / English, etc.
   • Unicode characters: Arabic / Simplified Chinese / Traditional Chinese / Japanese / Korean / Gujarat / Thai / Vietnamese, etc.
5. The subject title supports the following:

   • Maximum length: A Maximum of 40 Roman characters (inclusive of space, numeric and special characters) are allowed to be displayed.
   • A maximum of 13 Unicode characters are allowed. (inclusive of space, numeric and special characters) are allowed to be displayed.
   • Accepted input: Roman and Unicode characters.
6. Upload a multimedia file, which is in accordance to the "Template Example" given on the right side of the webpage.
7. Type in the message body.
8. Click "Submit" to save the message template, or click "Reset" to clear the input/setting on the current page.

Create Personalized Message Template (CRM Type)

• A Personalized template is a formatted message that comes with dynamic variables.
• The created template with variables in the content are later merged with an existing CRM database.

Create Personalized SMS Template

Fig 3.2.1-3

1. When you select "SMS" in the "Service Channel" field, Fig 3.2.1-3 will be displayed.
2. In the "Template Type" field, select "Personalized".
3. Select "CRM" radio button.
4. <Select Database> and select <Field> for the CRM (Refer to "Customer Database Setup” to setup the CRM database.
5. Enter the Template Title.

   • This is a mandatory field.
   • Maximum length allowed: 30 alphanumeric characters inclusive space.
   • Accepted input: Roman and Unicode characters.
   • Make sure the template title is unique.
6. For Language Selections, select your desired language to compose the message:

   • Roman characters: English / Bahasa Melayu, etc.
   • Unicode characters: Arabic / Simplified Chinese  / Traditional Chinese / Japanese / Korean / Gujarat / Thai / Vietnamese, etc.
7. Create the Personalized Template.

   • The selected variable field will be reflected inside the message box automatically for "<Field Name>".
   • Your Personalized Message Template allows a maximum of 4 concatenated SMS for Roman characters (612 Roman characters). This is excluding the variable text.
   • As for Unicode characters, a total of 4 concatenated SMS are allowed (268 Unicode characters). This is excluding the variable text.

    

   Note: For Malaysian numbers, the total characters allowed for concatenation is 605 for Roman, while for Unicode is 261 characters. This is after the compulsory deduction of Price Indication and UDH characters. (Refer to the Appendix 10.4.2 for more information). This is to prevent the final message from exceeding the maximum characters allowed after inserting the specific variables.

   • Avoid cut and paste of any special characters, such as: “,+,/,{,}.
   • In the Notes section, you can click on "Click here" to check the maximum number of characters allowed per country.
     • CRM Template example: " Dear <Contactname>, please be reminded that your loan amount of <Amount> is due within 7 days. Kindly remit payment at the nearest branch.
     • <Contactname> and <Amount> is the dynamic variables. This should be column 2 and column 3 of your uploaded file, as first column has to be always reserved for receiver mobile numbers.
     • Refer to Appendix "Personalized Message (File Format)" for real case example.
8. Click "Submit" to save the template, or click “Reset” to clear the input/setting on the current page.

Create Personalized MMS Template

Fig 3.2.1-4

1. When you select ‘MMS’ in the "Service Channel" field, Fig 3.2.1-4 will be displayed.
2. In the "Template Type" field, select "Personalized".
3. Select "CRM" radio button.
4. <Select Database> and select <Field> for the CRM (Refer to "Customer Database Setup” to setup the CRM database).
5. Enter the Template Title.

   • This is a mandatory field.
   • Maximum length allowed: 30 alphanumeric characters inclusive space.
   • Accepted input: Roman and Unicode characters.
   • Make sure the template title is unique.
6. For Language Selections, select your desired language to compose the message:

   • Roman characters: English / Bahasa Melayu, etc.
   • Unicode characters: Arabic / Simplified Chinese  / Traditional Chinese / Japanese / Korean / Gujarat / Thai / Vietnamese, etc.
7. Subject Title supports the following:

   • Maximum length: A Maximum of 40 Roman characters (inclusive of space, numeric and special characters) are allowed to be displayed.
   • A maximum of 13 Unicode characters are allowed. (inclusive of space, numeric and special characters) are allowed to be displayed.
   • Accepted input: Roman and Unicode characters.
8. Create the Personalized Template.

   • Add in the MMS "Template Title".
   • Then upload the multimedia file followed by the MMS text message.
   • Please abide by the template format and file size as stated in the ‘Template Example’ on the right side of the web page.
9. Click "Submit" to save the template, or click “Reset” to clear the input/setting on the current page.

3.2.2 Template Listing

Template Listing displays the records of all the saved templates.

SMS

Search

• Select the "Template Title" to search for the template record from the drop down list.
• You may enter texts in the search field to search for the template.
• Partial and Full text search is allowed in either Roman or Unicode characters.

Filter By

You are allowed to filter by "SMS" or "MMS". The following screenshot will be displayed when you select "MMS".

MMS               

      

Fig 3.2.2-2

Edit Template

• The "Edit" function allows you to edit the template record.

SMS

Fig 3.2.2-3

1. Edit the setting of respective fields.
2. Click "Submit" to save the setting,or click “Reset” to clear the input/setting on the current page.

MMS

The same functions are also available for MMS. Tick in the checkbox and select "Edit". Fig 3.2.2-4 will be displayed.

Fig 3.2.2-4

The "Display After Message" checkbox should be ticked if you want the picture to appear after the MMS text message.

Delete

• Select the check box of the selected template, and click "Delete" to remove the selected template.

• "Compose Message" module allows you to create messages to send to a targeted group or individual receivers.
• For Malaysia, network operators will append a price indication of RM0.00<space> automatically at the beginning of each message. This price indication is a mandatory requirement and will consume a total of 7 characters from each message sent.

Related Link:

Refer to Appendix "Variation - Malaysia" for references on credit deduction with auto price code appended.

Note:
Please note that by clicking the "Enter" key, to start a new row, it would take up 2 character counts in MES GUI.

Refer to below for special characters:
1.) Symbols ^ { } \ [ ~ ] | €  will be counted as 2 characters for Roman messages and 1 character for  Unicode Messages.
2.) Symbol € will be auto converted to character E and displayed as E at the receiver’s end.
3.) Symbol ` will be auto converted to symbol ‘ and displayed as ‘ at the receiver’s end.

3.3.1 Normal Message

The following are the functions of a "Normal Message".

• You may compose a new message with or without a message template.
• You may perform scheduler setting to set the frequency of sending messages at a predefined date and time.
• Please note that operators in different countries support different types of Sender ID. They are as shown in Table 3.3.1-1. Please ensure compliance with specific Telco/country regulations when broadcasting messages.

SMS

Fig 3.3.1-1 

MMS

If you select "Send Via: MMS", the "Message" column as shown in Fig 3.3.1-2 is displayed.

 Fig 3.3.1-2

1. Enter the "Sender ID" that represents your corporate/marketing branding name inside the "From/Sender ID" field.

   • This is a mandatory field.
   • A maximum of 11 alphanumeric characters OR 14 numeric digits are allowed for the Sender ID.
   • Space is allowed for alphanumeric format only.
   • Please note that operators in different countries support different types of Sender ID. They are as shown in Table 3.3.1-1. Please ensure compliance with specific Telco/country regulations when broadcasting messages. As for MMS, please refer to Table 3.3.1-2.

Table 3.3.1-1 

Glossary for Table 3.3.1-1

Telco	Sender ID
Maxis/Digi	66688
Celcom/Umobile	Random Sender ID

Table 3.3.1-2

2.The Message Title field in the "Compose Message" module allows the display of up to 50 characters inclusive of space.

3. Select the respective Country Code. Selected country code will be automatically reflected in the "Mobile No." field automatically.

4. Define recipients: "Mobile Number", "Group", or "CRM Group".

• Special characters are not permitted, such as: *, -, +, Space

a) Mobile Number - Enter recipient's mobile number manually in the format of either:

• Country Code + Mobile No. (e.g.:60123336676) or
• Select the mobile number from the list (multi selection is possible).

b) Group: Select recipients from the Group Address Book (multi group selection is possible).

• Maximum input: 30 groups

c) CRM Group: Select recipients from the CRM Group.

• Maximum input: 100 groups

d) Check MSISDN Status

• This function is to check if the mobile number is in active/inactive/temporarily inactive mode. This function is optional.

• Click ‘Check MSISDN status’. Fig 3.3.1-3 will be displayed. Click ‘OK’.

Fig 3.3.1-3

- "Broadcast Option" will also be displayed. Refer to Fig 3.3.1-4.

Fig 3.3.1-4

- Select the "Broadcast Option" type. The definition of each broadcast option is displayed in Table 3.3.1-3.

Broadcast Option	Definition
To Active subscribers only	Message will be sent to active mobile numbers only. Those that are on roaming will also be included. Those that are barred/invalid etc. will be rejected.
To Active Roaming subscribers only	Message will be sent to active roaming mobile numbers only. Those numbers that are not roaming/ barred/invalid will be rejected.
To Active Non-Roaming Subscribers only	Message will be sent to active non-roaming mobile numbers only. Those numbers that are roaming/ barred/invalid will be rejected.

 Table 3.3.1-3

- Note that credits will be deducted for every mobile number ticked.
- You can view the results of "Check MSISDN Status" by referring to Section 2.1.2.3 Network Query Log. Only successful results will be logged in the "Network Query Log". Failed results will be logged in the "Rejected Log".

5. Define Scheduler for sending Frequency: Now, One-Off , Daily, Weekly or Monthly

• Now: Message will be sent immediately.
• One-Off: Message will be sent once only based on the scheduled date and time.
• Daily: Message will be sent repeatedly on a daily basis based on the time specified in the setting.
• Weekly: Message will be sent repeatedly on a weekly basis based on the day specified in the setting.
• Monthly: Message will be sent repeatedly on a monthly basis based on the week and day specified in the setting.

6. Select the “Language” to compose the message.

• Roman characters: English / Bahasa Melayu, etc.
• Unicode characters: Arabic / Simplified Chinese / Traditional Chinese / Japanese / Korean / Gujarat / Thai / Vietnamese, etc.

7. Select “Message Template” or enter new message in the message box.

• Please avoid cutting and pasting of any message from external source.
• Mobile operators in China only accept SMS in Simplified Chinese and Roman Characters.
• Supports Auto Concatenated SMS for all, except in China, Taiwan and Digi in Malaysia.

8. Click "Submit" to confirm the setting, or click “Reset” to clear the input/setting on the current page.

• Confirmation message box is displayed.
• Supports Auto Concatenated SMS: A long message will be merged automatically and combined as one SMS on the receiver's mobile phone.
• Messages longer than 160 characters for Roman characters, 70 characters for Unicode characters will be concatenated.
• The charges and credit deduction and maximum characters allowed are illustrated in Appendix "Concatenation".

Note: For MMS, enter a valid "Subject Title" which is synonymous with the broadcasted project.

• This is an optional field.
• Maximum length: A Maximum of 40 Roman characters (inclusive of space, numeric and special characters) are allowed to be displayed.
• A maximum of 13 Unicode characters are allowed. (inclusive of space, numeric and special characters) are allowed to be displayed.
• Accepted input: Roman and Unicode characters.

Preview Message

• You can preview the message as how it would be displayed on the mobile phone.
• To view, click “Preview” after you have entered the respective fields of your message.
• A Message Terminating (MT)” screen is displayed.

SMS

Fig 3.3.1-5

MMS

Fig 3.3.1-6

Related Links:

• Refer to "Message Template" for message template creation.
• Refer to "Reporting Logs" for transaction status after message is sent.
• Refer to "Event Listing" for scheduled SMS event status or tracks messages sent to group.

 

3.3.2 Personalized Message

• A "Personalized Message" is a formatted message that comes with dynamic variables.

 

 

• "CRM group" refers to the group that has been created in CRM Module. This group will be pulled into the Bulk Message Module - Personalized Message when "GRM Group" is selected. Please refer to Section 6.3.3 to understand how to broadcast messages to specific groups of people created in CRM database.
• Please refer to Fig 3.3.2.1-1 for SMS and Figure 3.3.2.1-2 for MMS.

3.3.2.1 Group File / CRM Group

SMS

Fig 3.3.2.1-1

MMS

Fig 3.3.2.1-2

1. Enter Sender ID which represents your corporate or marketing branding name inside the "From/ Sender ID" field.

   • This is a mandatory field.
   • A maximum of 11 alphanumeric characters OR 14 numeric digits are allowed at any one time.
   • Please note that there are a few countries that do not support random/dynamic sender ID. They are as shown in Table 3.3.1-1 Please ensure compliance with specific Telco/country regulations when broadcasting messages.
   • Space is allowed for alphanumeric format only.
2. Enter a “Message Title” otherwise, leave the field blank if no message title is applicable.

   • This is an optional field.
   • Maximum input: 50 alphanumeric characters are allowed to be displayed inclusive space.
   • Accepted input: Roman and Unicode characters.
3. Select Send via “SMS” or "MMS".
4. Select a Message Template.
5. Enter a valid ‘Subject Title’ which is synonymous with the broadcasted project. Otherwise, leave the field blank if no Subject Title is applicable.

   • This is an optional field.
   • Maximum length: A Maximum of 40 Roman characters (inclusive of space, numeric and special characters) are allowed to be displayed.
   • A maximum of 13 Unicode characters are allowed. (inclusive of space, numeric and special characters) are allowed to be displayed.
   • Accepted input: Roman and Unicode characters.
6. Select “Group File / CRM Group” radio button.

   • For Group File, it is required to import the external contact file for sending purpose.
   • For CRM Group, the system will retrieve the contact information of the selected CRM group. Please refer to Section 6.3.3 to understand how to broadcast messages to specific groups of people created in CRM database.
   • System will send the message automatically to the group's contact list.
   • You can opt to check the MSISDN status of the mobile number i.e. if the number is active/inactive etc. Please ensure you have enough Network Query credit. Refer to Section 2.1.2.3 Network Query Log to check how to operate the "Check MSISDN Status". Note that only successful results will be logged in the "Network Query Log". Failed results will be logged in the "Rejected Log".
7. Click "Browse" to locate the external file (Receiver contact information)

   • File must be in ".txt" format
     • File Format:
         <mobile no.><tab><variable1><tab><variable2>          
   • Maximum upload file size allowed is 2MB. Should you require up to 6MB, please consult your Global Business Consultant.
   • The number of variables should be in accordance with the selected Personalized Message Template.
8. Select the message from the template list.

   • Template file must be created in advance.
9. Define Send Frequency:

   • Now: Message will be sent immediately.
   • One-Off: Message will be sent one time only based on the scheduled date and time.
   • Daily: Message will be sent repeatedly on a daily basis based on the time specified in the setting.
   • Weekly: Message will be sent repeatedly on a weekly basis based on the day specified in the setting.
   • Monthly: Message will be sent repeatedly on a monthly basis based on the week and day specified in the setting.
10. Click "Submit" to confirm the setting, or click “Reset” to clear the input/setting on the current page.

Related Links:

• Refer to Appendix “Personalized Message (File Format)"  for example of required personalized file format.
• Refer to "Message Template" for message template creation.
• Refer to "Reporting Logs" for transaction status after message is sent.
• Refer to "Event Listing" for scheduled SMS event status or track message sent to groups.

Fig 3.4-1

"Bulk Coverage Price Lookup" is a complete reference list of prices that MES GUI supports.

Fig 3.4-2

You can mouse over the "Price" column to identify the prices of each tier. Class refers to the package that you have signed up for when you purchased the service. The following is the definition of the "Class" column.

Class	Definition
Premium	This class has superior link connection and the highest rate of successful deliveries compared to Standard and Economy class. The Customer Service support from Telco for this class is also better compared to the rest.
Standard	This class is moderately efficient in the delivery of messages compared to Premium. The response time for problem fixes is relatively good.
Economy	This class is good in the delivery of messages. However the responce time from Telco for this class, may or may not be as excellent compared to Standard or Premium.

Note: NOT all countries have Classes. Please check with your respective Account Managers.

• "Event Listing" is a reporting log that displays the scheduled events or non-scheduled events that involves individual/group receivers:

  1. Scheduled event
     • Displays events for individual / group receivers.
  2. Non-scheduled events (Send Now)
     • Displays events for Group receivers.
     • For an individual receiver, please refer to "Reporting Log" for message delivery status.
• The report is segregated by:

  1. "Normal Message"
  2. "Personalized Message"

Fig 3.5-2

3.5.1 Send

1. Normal

   • Displays "Normal Messages" that is sent on “Now” or on "Schedule”.
   • The Delivery status of group receivers will be reflected in the "Event Listing".
   • Delivery status of individual receivers will be reflected in the Reporting Logs immediately. Table 3.5.1-1 shows the Delivery status description.

Delivery Status Description

2. Personalized

• Displays "Personalized Messages" that is sent on “Now” or on "Scheduled".
• Any records with an error format, will be logged inside the error log text file.
• The duplicate Mobile No. checking is not available for "Personalized Message" file during uploading process.
• A successful event sent from the CRM Module will be reflected in both the "Event Listing" and the "Reporting Logs".

3.5.2 Edit

SMS

Fig 3.5.2-1

 

Fig 3.5.2-2

 

MMS

Fig 3.5.2-3

Fig 3.5.2-4

1. Select the "Service Channel" that you want to edit. Then select either "Now" or "Schedule". If you select "Now", Fig 3.5.2-1 is displayed. If you select "Schedule" Fig 3.5.2-2 is displayed.
2. The same goes for MMS. If you select "Now", Fig 3.5.2-3 is displayed. If you select "Schedule", Fig 3.5.2-4 is displayed.
3. If you would like to edit, check on the respective event to edit.
4. Click "Edit" to edit the scheduled event record that is still pending.
5. The editable fields will be made available to you to edit. Edit the information and click "Submit" or click "Reset" to clear the input/setting on the current page.
6. The "View File" hyperlink, (as highlighted in Fig 3.5.2-3 and 3.5.2-4), displays the MMS image when it is clicked.

Notes:

• Only scheduled events which are more than 10 minutes away from the intended broadcast time can be edited.
• For events scheduled on a recurring basis, editing is allowed as long as it is more than 10 minutes away from the intended broadcast time. Otherwise, the edit button will be disabled.
• Re-scheduled time must be set later than the current system time.
• Make sure the number of variable for the new message template is the same as the previous.
• You are not allowed to edit the "Personalized Message" type in the receiver group for the same event. Mismatched numbers of variables will result in:
  • missing of message information
  • failure in delivery

3.5.3 Delete

1. Select the check box of the respective event that you want to delete.
2. Click “Delete” to remove the event.

Note:

• You are allowed to delete scheduled events which are 3 minutes away from the intended broadcast time.